Shipping & Returns

All items are carefully packaged to ensure they are arrive with you in perfect condition. 


Shipping

I endeavour to ship all orders within 3 working days of receipt of payment, unless stated otherwise in the item listing. 

All of my items are dispatched via Royal Mail 1st class (or Standard Parcels, depending on the size and weight of your order) which are both 3-5 working day services. 


Postal Delays

While postal delays are rare - please take into account that mail can sometimes take a bit longer than expected at busy times of the year such as Christmas. Please make sure you order in plenty of time - if you require a quicker postal service please email me and I'll arrange that for you at an additional cost. For any other enquiries regarding postage delays or information specific to your order, please do get in touch. 


Returns

I accept returns of products in their original, unused condition within 7 days of delivery. If you'd like to return a purchase please email me with your request and I'll supply you with a return address.

Please note, while I am happy to issue you with a refund for your item purchase, I'm unable to refund postage and packaging costs.

Insurance

UK 
If you require insurance for your parcel, please email me before proceeding and I will give you the cost and send you an invoice.

INTERNATIONAL


Parcels to the Australia, Europe, New Zealand and United States are all sent Air Mail and should arrive within seven days although sometimes can take a little longer, they can also be mailed with insurance - just email me before proceeding so I can give you the cost.


IMPORTANT


Please be aware of the Customs procedures and regulations for your individual country - there may be an import duty to pay on goods purchased.

Please contact me if you have any questions:
Email:  clairemcvinnie@yahoo.co.uk
Call: 07530 919 825

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